Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRRSTY001 Mapping and Delivery Guide
Style the customer
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRRSTY001 - Style the customer |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to style a customer in trends and product ranges by making product recommendations suited to the customer and their needs. This unit applies to fashion retailers, from small independents and boutiques to larger department stores. This includes apparel, jewellery and footwear retailers. It applies to frontline personnel who have some autonomy coupled with close supervision and guidance from others. This includes front line sales assistants, retail stylists and customer service representatives. However; in smaller retail businesses, senior personnel also undertake this function. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a retail environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: sources of product information: organisational product information and price lists supplier brochures, information sheets and price lists range of merchandise including a complementary product range organisational policies and procedures relating to the sale of products and services. customers with varying styling requirements; these can be: individuals in an industry workplace, or individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors. |
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Prerequisites/co-requisites | |||
Competency Field | Styling |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop product knowledge. |
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Element: Select style options. |
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Element: Style the customer. |
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Element: Advise on after sales services. |
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